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Return & Refund Policy
Last updated: [19 September 2026]
Shift Technology offers two kinds of products, with different return and refund terms for each. Please check which category applies to your order.
Part A: LED Display, CCTV, Audio-Visual & IT Solutions (Custom Projects)
These products are customized or configured to your specific project, so a standard retail return does not apply in the same way as an off-the-shelf item.
1. Before Confirmation
You may cancel a quote request or inquiry at any time before confirming an order, at no charge.
2. After Confirmation, Before Procurement Begins
If you cancel after confirming but before procurement or production has started, your advance payment will be refunded after deducting any costs already incurred (e.g. site survey, design work).
3. After Procurement or Installation Has Begun
Once components have been procured or customized for your project, or installation has started, advance payments become non-refundable, as these costs are tied directly to your order.
4. Manufacturing Defects
If a defect is found on delivery or installation (before normal use begins), we will repair or replace the affected component at no additional cost.
5. Warranty Issues After Installation
Handled under our warranty terms (see Terms & Conditions), typically as repair or replacement rather than a refund.
Part B: Gadgets & Tech Products (Direct Orders)
1. Return Window
Ready-stock gadgets and tech products may be returned within 7 days of delivery, provided the item is unused, in its original packaging, with all accessories, manuals, and tags intact.
2. Non-Returnable Items
The following are not eligible for return unless defective: items with a broken seal or removed protective film, items showing signs of use, and any item explicitly marked "Non-Returnable" on its product page.
3. Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect item, contact us within 2 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.
4. Change of Mind Returns
If you simply change your mind, a return may be accepted within the return window above, but delivery/pickup charges (if any) may be deducted from your refund.
5. Warranty Claims
Issues arising after the return window — such as a manufacturing fault appearing during normal use — are handled as a warranty claim (repair or replacement), not a return. See the product's warranty terms and our Support Center.
6. How to Request a Return
Contact us with your order number, the reason for return, and photos if the item is damaged/defective. We'll confirm the next steps, including whether pickup or drop-off applies.
7. Refund Method and Timeline
Approved refunds are issued via the original payment method where possible (or bank/mobile financial service transfer for Cash on Delivery orders), typically within 7–14 business days of the returned item being received and inspected.
Contact Us
For any return, cancellation, or refund request, contact us at: